Contact Centre Agent In A Leading Bank OND, HND, NCE

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A reputable Financial Institution, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Contact Centre Agent

Location: Lagos

Summary

  • We are currently recruiting Contact Center Agents for a reputable bank
  • He/She will be the liaison between the bank and its current and potential customers
  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements

  • OND, HND, NCE in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in English

Application Closing Date
Unspecified

How to Apply
Interested and qualified candidates should:
Click here to apply online

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