Disabled Ad Account Facebook? How To Fix It
Disabled Ad Account Facebook? When things go wrong with your Facebook ads, it typically falls into two categories: disapproved ads or disabled account. If you’ve received an ad disapproval, it’s likely due to a violation, whereas a disabled account is due to repeated ad violations or highly negative feedback on your account.
Don’t panic! We’ll figure this out together! You’ll need to find out what you might have done wrong, so you don’t repeat it in the future (if it was your fault).
That’s why we’re here to help! This article will run you through all of the steps you need to take to recover your Disabled Ad Account Facebook. You can follow each step in order or simply skip the ones you’ve already done
What Happens If My Facebook Ad Account Is Disabled?
- Your ads will be frozen and your campaign will be put on hold until you either retrieve it or terminate it.
- No sales will be driven from any of your ads.
- Your account will remain inactive.
- Everyone who should have access to your business manager will be locked out of the ad account.
- You will see this picture:
Why Was My Facebook Ad Account Disabled?
Your ad account can get banned because of your ads, or “suspicious” activity on your account. You can read the entire list of advertising policies here.
1. Overspending: Facebook wants to avoid spamming users, so you can’t spend exorbitant amounts of money on your ads all at once, especially when you have a new ad account.
We advise you to scale your daily budget up by less than 5%-15% until you’ve reached your advertising goals.
2. Logging in from different IP addresses: Facebook may associate this with online fraud. If you login to your Ads Manager using a different device, Facebook may consider this “suspicious” if it’s done too often.
We recommend that you only use one device. If you absolutely need to login somewhere else, try using your mobile device.
3. Not keeping a tight circle: If any user on your ads account gets their personal advertiser’s account banned, you may lose your ads account by association.
4. Late payments: When you aren’t paying pending bills on time, your account may get flagged as unreliable.
Make sure you always have a credit card on file, or available credit on your account.
5. Unclear landing pages: Any pages that users are directed to through your ads should pertain to the information in the ad.
It should also contain business information like a logo, contact information, resources, company name and a disclaimer.
6. Using the same payment methods for different ad accounts: Facebook uses payment methods to recognize previous offenders.
If you’ve been banned in the past, avoid using the same payment method for the next ad account.
7. Not keeping Facebook advertising information confidential: Make sure it stays with and isn’t used for anything like selling contacts to other companies.
8. Ads disapproved according to Facebook’s guidelines: Make sure your ads abide by the following guidelines.
- The Facebook Community Standards. They are based on authenticity, privacy, safety and dignity.
- Facebook’s Terms of Service. This concerns the content you are posting as an ad.
- Facebook’s Advertising Policies (some things may take you by surprise!).Our video, Facebook Ad Policies (full course) goes over the whole thing, including what you really need to watch out for!
9. Ads flagged later on. If your ad has been running for a while and you’re wondering why it suddenly gets disapproved, the following reasons could be why:
- Your ad is showing up too often or has been running for too long. It’s possible that Facebook users have flagged your ad because they’ve seen it too many times, or it’s not content they want to see.
- Negative user feedback. If users find your ad annoying, disturbing or suspicious, they may flag it.
- Your account was reviewed by a Facebook ads rep and they found a violation that was previously overlooked. Even if your ads already got approved, make sure you follow the ad policies as closely as Facebook does!
- Changes in Facebook’s Ad Policies. Pay attention to any updates!
- Any updates to Facebook’s software. This can accidentally trigger mistakenly disapproved ads. This problem can also be solved in the following steps.
How To Recover My Disabled Ad Account Facebook
In your Facebook Ads Manager, you’ll come across this alert:
2. Click on See Details. This will bring you to your Ad Account Policy Page, where you’ll find the status of your ad account.
3. Click on Request Review. It may ask you to verify your identity, so fill in your information. The review can take around 2-3 business days.
You can also request a review by filling out either one of the forms below:
- If you think your account was disabled due to a violation of Facebook’s advertising policies and/or guidelines, let them know by filling out this form. Be honest and give lots of details!
- If you think your account was disabled by mistake, let Facebook know by filling out this form.
After filling either form out, you can check the Facebook Help Center regularly. Your disabled account may be assigned to a Facebook employee for review at any time.
If none of that works, set up a new ad account using the following process:
- Finding a trusted friend, colleague or family member.
- Go to the person’s house (so you’re on a different IP address).
- Have the person open up a brand new business manager account.
- Set up a new ad account in the business manager.
- Set up a new Facebook business page.
- Get a new type of payment, such as a new credit or debit card.
- Have them make you an admin on the new page and account so you have full administrative privileges.
- You might even need to run ads to landing pages that are on a different domain than you were previously.
Please note that you will no longer have a personal ad account, but a business manager account that’s “technically” owned by your trusted friend. There’s no way to recover a personal ad account unless you can get support to reinstate it, or set up a whole new personal Facebook profile, but this is against the terms of service agreement.
If it wasn’t a personal ad account that got shut down, but a Business Manager ad account, ignore the steps above. You’ll simply need to create a new ad account in your business manager, a new Facebook page, and set up a new payment method. In some cases, you may not have to create a new Facebook page. That’s why the testing method I mentioned above is so handy.
This is a great time to note that it’s infinitely easier to get a new account set up when you start by using the business manager, rather than running ads from a personal ad account. If you’re a business owner, set up your business manager as soon as possible and stop using a personal ad account.
If you’re certain you didn’t break any rules, be kind and persistent. Very persistent, as it could take several days to get someone from the Facebook policy team to review your account. When you do get in touch with someone, if you’ve invested a good amount of money in Facebook ads, you like the platform and play by the rules, let that person you’re speaking with know that.