Branch Manager at TAJBank Limted

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  • Lagos

TAJBank Limted – We are here to build a sustainable ethical brand through exceptional service, innovation and professionalism whilst enhancing stakeholders’ value.

We are recruiting to fill the position below:

Branch Manager

Location: Lagos

Job Description
Business Development:

  • Identify and taking ownership of sales leads generated from other parts of the business
  • Champion the marketing and business development function in the Region towards achieving a significant impact on the bank’s bottom-line
  • Develops new deposit and investment business
  • Provides a superior level of customer relations and promotes the sales and service culture through coaching, training, guidance and staff motivation
  • Achieves individual and branch sales goals through new business sales, referrals and retention of account relationships
  • Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs
  • Assesses market conditions, defines, recommends, implements and monitors business strategy in order to gain and sustain the bank’s competitive edge and results
  • Reviews and controls the branch’s operating costs within the agreed budget in order to maintain cost control
  • Assesses, analyzes, defines, recommends, implements and follows up market intelligence, and marketing plans in order to meet retail banking strategic objectives
  • Identifies customer needs, initiates action and follows up in order to meet customer expectations
  • Identifies training needs, recommends, guides, rotates, monitors and follows up on staff progress in order to improve staff competencies
  • Participates in social engagements to increase the Bank’s visibility and to enhance new and existing business opportunities
  • Assesses, recommends changes, enforces bank protocols, maintains the branch appearance and deals with the branch security issues
  • Demonstrates knowledge and awareness of all compliance and bank policy issues that affect customers’ businesses and the bank
  • Delegates customer service function for new and existing customers to operations officers or other bank personnel
  • Appreciable knowledge of International Transactions (Bank Guarantees, LCs, Funds Transfer, Shipping documents, etc)
  • Detailed knowledge of Banking procedures and policy principles
  • Demonstrable strong knowledge in Trade Finance
  • Knowledge of export processing & reconciliation, bills for collection, and other regulatory reports

Customer Service:

  • Provide a central advisory/information/ query handling service point for the portfolio.
  • Perform a proactive liaison role between customers and back office service fulfillment and investment


  • Interact periodically with clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements
  • Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
  • Facilitate the conduct of KYC all the new focus customers

Risk Management:

  • Plan and implement annual Investment reviews
  • Explain and structure/customise Investment facility options, parameters and qualify criteria.
  • Support customers in the completion of Investment application information requirements e.g. balance sheets, financial statements and management accounts.
  • Notify customers regarding the approval/ decline of Investment loan facilities.
  • Monitor daily referrals to ensure that client facilities are managed within the parameters set by Investment. Exercise discretion regarding account conduct based on a close knowledge and understanding of client activities
  • Manage and controlling industry sector, client exposure, and securities held to contain risk.
  • Explore alternative solutions in the event of declines from Investment.

People Management:

  • Manage the relationship officers, ensuring personal development. Coaching and mentoring
  • Manage the performance contribution of relevant support staff.
  • Identify strengths and development areas and ensuring that direct report and other support staff receive the requisite learning and skills development interventions

Key Performance Indicators

  • % attainment of annual budget (Deposit and Risk Asset)
  • Net Operating Income
  • Investment Quality
  • Human Capital Return on Investment

Internal Process:

  • Turnaround time
  • Sales Collection


  • Staff Turnover/Retention
  • External Customer Satisfaction Rate
  • Customer Acquisition Rate
  • % time of closing opportunities


  • Staff Training Hours.
  • Staff Development

Job Requirements

  • A First Degree from a reputable higher institution. A Masters’ Degree will be an added advantage.
  • Professional qualification/membership of a recognized body.


  • Minimum of 6-8 years experience.


  • Banking Operations, Products & Services
  • Regulatory Compliance
  • Banking Structure, Policies & Procedures
  • Core Business Processes
  • Industry Knowledge
  • Marketing and Networking
  • Using of Banking applications.


  • Results orientation
  • Strong networking and relationship management skills
  • Team work
  • Personal mastery
  • Analytical thinking
  • Creativity & Innovation
  • Deal Structuring Skills
  • Cultural awareness.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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