Business Analyst/Technical Writer at eTranzact

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  • Full Time
  • Anywhere

eTranzact is Africa’s premier e-payments solution provider delivering electronic transaction switching and payment processing solutions across POS, web, mobile, ATMs and cards.

Business Analyst/Technical Writer


  • The Business Analyst/Technical Writer is a business product technology focused role intended to create a bridge between the core technology services of eTranzact, and internal/external business functions with which the eTranzact interacts. It plugs the crucial gap in specifying, documenting and communicating the technical needs and technical offerings
  • This role is responsible for creating and producing in various output formats technical and functional documentation for products/software applications. This individual will work with business personnel, software developers and product managers to analyze and document the functional and business flow of applications as well as write and create proposals when necessary
  • The Analyst will be responsible for working with various stakeholders to identify and understand the key needs, document business/functional and detailed system requirements and support the testing of developed code.
  • Throughout the development process s/he will liaise on a day to day basis with on-shore and off-shore development colleagues to ensure the needs of our clients and of the business are fully met.
  • S/he will have opportunities to independently manage projects and take ownership for delivering improved services to our customers. S/he would report to the Product Manager.
  • S/he will be involved in the full business and system life cycle right from requirements gathering to writing technical and functional specifications, supporting development, testing and post-deployment client feedback/queries. Specific responsibilities will include:

Gathering and documenting requirements:

  • Discuss and elicit requirements to identify and communicate key needs.
  • Creation of detailed Requirement/Specification documentation.
  • Engages in technical discussions and information modeling sessions (prototypes and wireframes).
  • Working within Project teams to ensure requirements are delivered as specified.
  • Taking feedback from business clients.
  • Provide data analysis to help decision making.
  • Documenting technical requirements to a high standard feasible for consumption by a development team
  • Documenting business requirements to a high standard feasible for consumption by a management team
  • Create detailed IT documentation such as build documents (step-by-step installation and configuration instructions) and SOPs for the production support of IT Systems
  • Tasked with reading and creating IT diagrams including network, system and/or application diagrams, data flows, process maps and interface narratives
  • Research information to complete writing assignments according to set standards, order, clarity, and terminology
  • Conceptualize, research and write the creation and revision of technical documentation per company standards
  • Develop uniform and consistent presentation and style for multiple documents and collatera

Proposal Writing:

  • Determine proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal and attending strategy meetings.
  • Gather proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.
  • Develop proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.

Presentation Development:

  • Create visually appealing product and business presentations
  • Assess the length and style of the presentation, choosing fonts, graphics, and other visual elements for the slides,
  • Ensure the message is presented effectively


  • Generate test plans to be implemented at User Acceptance Testing (UAT) phase.
  • Generate test scripts to be run either personally or by another party


  • Explain technical ideas in simple language
  • Meet with customer representatives to establish technical specifications
  • Create user documentation for a variety of material


  • Bachelor’s degree or equivalent experience
  • Experience in the technology industry
  • Experience in Fintech
  • Strong written and verbal communication skills
  • Ability to understand highly technical information

Method of Application

Use the link(s) below to apply on company website.

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