Customer Service Agent at Winco Foam Industries Limited

Winco Foam Industries Limited is a wholly indigenous private limited company incorporated on March 18th 1983. The company since 1978 has been operating in Nigeria as one of the leading commercial organizations involved in so many activities including foam manufacturing and trading activities.

Customer Service Agent

Location: Zuba, Abuja
Slots: 3 Openings

Job Summary

• The Customer Service Agent will help Customer’s with their complaint and questions, resolve emerging problems provide information about products, process and take orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

• Provide customers with company’s product information.
• Prepare product or service reports by collecting and analyzing customer information
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Devising and presenting ideas and strategies.
• Following up complicated customers where required
• Customer orientation and ability to adapt/respond to different types of characters.
• Must have excellent communication and presentation skills.
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents.

Requirements and Experience

• Minimum of an OND/B.Sc in any Social Sciences or related discipline
• Minimum of 2 years experience as a Customer Service Agent
• Professional Certification is an added advantage.

Required Skills:

• Clear communication skills
• Strong attention to details
• Willingness to learn
• Patience and attentiveness
• Adaptability.

How to apply

Applicants should send their CV and Cover Letter to: [email protected]foam.com using the job title as subject of the email.

Note: Only shortlisted candidates will be contacted