Customer Service Rep at Ecozar

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  • Full Time
  • Lagos

Ecozar Technologies

Applications are invited from suitable qualified and interested candidate for Customer Service Representative at Ecozar

Ecozar Technologies Limited is a leading renewable energy company in Nigeria. We specialize in the supply, design, installation and maintenance of high-quality solar systems, and inverter backup solutions.

Our team is made up of dedicated professionals and engineers, who ensure the power needs of our clients, are well met and at the most affordable price.

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND  NCE  OND
  • Location: Lagos | Nigeria.

Job Description:

We are looking for a customer-oriented service representative.

  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications and Requirements:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Method of Application

Interested and qualified candidates for “Customer Service Representative at Ecozar” should forward their CV to: [email protected] using the position as subject of email.

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