Front Desk Officer at Lawrence Price & Company Ltd.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Receive customers and handle all front desk functions.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Qualification/Experience/Skills

• Bachelor’s degree, in any field, with 5 years relevant industry experience.
• Customer-centric mindset, Good communication skill, Great problem-solving skills, Excellent people skills, Teamwork.
• Good organizational and multi-tasking abilities
• Active Listening – Being attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Customer and Personal Service – This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Not more than 30 years.