IT Support Intern (NYSC) at FairMoney Nigeria

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  • Lagos

Fairmoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

Applications are invited from interested and qualified candidates to apply for IT Support Intern (NYSC)

Intern – IT Support (NYSC)

Job ID: FM309
Location: Lagos
Job type: Contract
Department: Engineering

Responsibilities
The day-to-day responsibilities for this role include but are not limited to the below:

  • Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
  • Providing day-to-day support for end-user requests related to hardware, software, and other systems.
  • Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.
  • Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Key Responsibilities Include:
User Support:

  • Assist in performing hardware (switches, Routers, printers, laptops, Screens etc)
    • Software (Microsoft Office, Xcally, Anydesk, Slack etc) installation procedures
  • Perform software configuration on stand-alone computers and laptops
  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Lay cables and wires for networks and ensure that they are in good working order

Training and Documentation:

  • Provide support in setting up end-user training activities.
  • Provide users with ongoing assistance in their information technology problems.
  • Handle IT-related documentation and make sure that all IT supplies are available.
  • Assist in hardware and software inventory management.
  • Document all processes in reference manuals for training and guidance.

Maintenance:

  • Troubleshoot equipment such as printers and scanners and other peripherals
  • Take 1st level user support requests and take measures to fulfill requests
    • Connectivity checks/ Physical checks
    • Basic system Configuration settings
  • Handle periodic maintenance of hardware and software further

Requirements

  • Bachelor’s Degree or equivalent in Computer Science, Information Technology, or Management Information Systems.
  • Ability to work a flexible schedule, which may include after hours and weekend support.
  • Strong verbal and written communication.
  • Excellent analytical and problem-solving skills & customer-service skills.
  • Ability to work well in teams.
  • Strong work ethic and attention to detail.

Benefits

  • Compensation available.
  • Gain hands-on experience in an IT position.
  • Shadowing and training experiences with knowledgeable professionals.
  • Opportunity to attend networking events and company meetings.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit apply.workable.com.

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