Manager, Fraud at 9Mobile

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  • Full Time
  • Lagos


9mobile, is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

Manager, Fraud

Job Summary

  • Responsibilities include; monitoring telecommunications services offering and electronic interaction for any form of misuse as defined by the GSMA and in line with EMTS standards

Principal Functions    

  • Develop Fraud Risk Management Strategy and business plans to ensure that control measures and action plans are in place to address fraud risks within the organization
  • Perform & nurture a positive fraud culture within the organization – create and sustain company – wide fraud awareness by undertaking fraud education, training and awareness programme for all the first points of contact.
  • Develop and establish fraud detection policy, processes and procedures in line with industry best practice to minimize fraud.
  • Define and document service levels for interaction points with other relevant team – Credit Management, Audit and Legal departments etc.
  • Conceive, initiate, prioritize and lead to completion of fraud prevention initiatives.
  • Follow up with relevant units on all reported cases to ensure closure on the fraud database.
  • Act as a single point of contact for all units which the FMD interacts with. E.g., Credit Control, Billing Operations, service provisioning etc.
  • Ensure that all FMS/ manual exceptions investigated, reported and database updated.
  • Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.
  • Review, recommend and follow-up on management report items from the Auditors to ensure compliance.
  • Maintain regular liaison with the internal and external Auditors to ensure compliance with regulatory and procedural obligations.


  • Have responsibility for the day-to-day operation of the Fraud management tool – CONNECTIVA; including generation and monitoring of predefined Key Performance Indicators (KPIs), alarms and resolution of alarms triggered.
  • Liaise with Network Operations and Engineering departments on fraud related operations
  • Manage relationship with all internal and external stakeholders; vendors, auditors, Legal team, forensic audit team and the Law enforcement agencies
  • Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis
  • FMS contingency / capacity plans to guarantee 24/7 fraud coverage
  • Minimize revenue loss from fraudulent activities.
  • Conduct fraud risk assessment for all new / existing products / services on EMTS network
  • Act as the 1st line of contact for all fraud queries
  • All duties that may be assigned that would add value to the unit.

Educational Requirements

  • Bachelor’s degree in a numerate field
  • Good Knowledge of Relational Database Management systems,
  • Excellent understanding of GSM Network Architecture, Operations and Billing Systems
  • Excellent understanding of the “business side of telecoms networks- “Network-to-balance sheet”
  • Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA e.t.c)
  • Minimum of 9 years relevant work experience.

Method of Application

Use the link(s) below to apply on company website.

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