With First Medtrade, Nigerians can now access world-class healthcare right from their phone or device round the clock.
- Manage customer/client enquiries received via phone call, email or live chat.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of all customer interactions, inquiries, comments, complaints as well as details of actions taken and prepare a monthly report for management based on this information.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Method of Application
Interested? Click HERE to apply